Careers at Chai Walli

ABOUT CHAI WALLI

Chai Walli is a small and passion driven Australian business founded by Uppma, the granddaughter of an Indian Ayurvedic doctor who specialised in spices. Uppma learnt from him the art and science of balancing spices and teas. What started as a hobby of brining authentic traditional family recipes has grown into a proud small family orientated business.

At Chai Walli we stand for integrity, authenticity, diversity and supporting small business. We work with fair trade and organic family owned tea estates in India to source our teas. It’s also important to us to reduce our impact on the environment, we so are working towards creating a sustainable and minimal waste workplace. We’re a small team amazingly diverse people from all different backgrounds who share a common interest: to work with integrity, joy and respect. 

We’re so grateful to have grown, but with growth we need to ensure we have the right people in our tribe to help us on our mission. Some things you need to know about the Chai Walli team.

Below you will find open positions we have at Chai Walli and how to apply for them.

 

 POSITION: WAREHOUSE SUPPORT

WHAT WE’RE LOOKING FOR

We’re looking for a someone to work in our Sydney (Summer Hill) warehouse on a part-time basis (1 to 2 days per week) who brings their own unique skills and embraces our values with their own. This role will generally involve:

  • Blending different tea and spice blends we need
  • Packing different products according to how much stock on hand we need to complete orders and to have in the shelves for the few weeks
  • Monitoring and processing the orders for online and wholesale customer orders for the day
  • Organising all orders to get dispatched and picked up by our delivery people
  • Monitoring our warehouse stock on hand and making more stock when products run low
  • Accept deliveries of goods that have arrived and put them away
  • Updating the inventory system to reflect what’s been packed
  • Ensure the warehouse is left in a tidy and orderly manner

IT'S NECESSARY THAT YOU HAVE:

  • Extremely strong attention to detail
  • The ability to work with structure, but prioritise your workflow if there's been a change in plans throughout the day (while still ensuring things get done)
  • Experience working in a product business in processing orders so that you can understand the workflow of production and orders
  • Great communication skills via phone and email as you’ll need to speak to our online customers or wholesale clients from time to time to answer order queries or update their orders
  • A friendly, respectful, honest and can do attitude

IT WOULD BE EXTRA NICE IF YOU HAVE:

  • Experience using an inventory system or inventory software (we use one called Unleashed)
  • Innovative and new ideas (we love improving the way we do things so if you have an idea on something, tell us)
  • An understanding of Shopify or Sendle (no worries if you don’t, we have heaps of guides on these)

 

 

POSITION: MARKETING & EVENTS SUPPORT

We’re looking for a someone to work on a casual or part-time (1-2 days per week) basis who brings their own unique skills and embraces our values with their own. This role can be based remotely. 

We are on the hunt for a social media superstar (or an small business agency) with an understanding of the Indian culture of chai and the retail environment to join the Chai Walli team. It's time to take our marketing to the next level! So far, Uppma has grown our social media from 0 to a reach of 50,000+ using her passion for authentic story telling and down-right dedication.

WHAT WE’RE LOOKING FOR

We need someone (or a small business focused agency) that is adaptable, capable, creative, go-getter and with the ability to multi-task to:

  • Plan and execute some epic social media strategies and plans
  • Create and schedule social media content
  • Engage with our digital community on Facebook, Facebook group and Instagram to build a strong sense of community
  • Manage our monthly spice mail newsletter
  • Assist with organising events
  • Managing PR enquiries and reaching out to media for PR opportunities.
  • Applying for awards that would be suitable for us
  • Your role will entail working on the Chai Walli social media (Instagram, Facebook - with potential growth into other platforms), including using scheduling programs and working with Uppma on a calendar and strategies
  • There is the potential to also assist Uppma manager her own personal brand profile

IT'S NECESSARY THAT YOU HAVE:

  • Extremely strong attention to detail
  • The ability to work with structure, but prioritise your workflow 
  • Great written communication skills
  • You must have proven experience in working with a product-based business and personal brands
  • Previous experience managing social media for likeminded businesses or your own brand is a must, and confidence in using Canva, Later and other marketing tools is preferred
  • A friendly, respectful, honest and can do attitude

IT WOULD BE EXTRA NICE IF YOU HAVE:

  • Design skills
  • Photography and video skills
  • The ability to give us a brand refresh

     

    HOW TO APPLY

    If any of these opportunities sounds like you, please submit the following items to Uppma via the form below:

    1. A cover letter explaining:
      • A little bit about you and your interests
      • How your experience and skills would make a great fit for the role
      • How you could bring positive change to Chai Walli
      • Your favourite tea or spice experience (if you're not a tea fan, what you're excited to learn about tea if you worked with us at Chai Walli)
      • Any other skills you have that may be suitable for the role
    2. A copy of your CV/Resume

    Thanks for applying, we're excited to find our new Chai Walli team member to help us on our mission to rid the world of bad chai! Stay spicy :)

     

    PERKS OF BEING PART OF THE CHAI WALLI TEAM

    • Bi-monthly team events
    • Fortnightly Brene Brown Dare to Lead book club
    • Discounted Chai Walli products
    • If you're working in the warehouse: 11am stretching and 3 o clock chai o clock
    • Meditation 

    WHAT IT'S LIKE TO WORK AT CHAI WALLI

    Georgina (Head of Production): "It's like a family. Female energy radiates from the warehouse. We are constantly trying to think of ways to be better and levelling up."

    Kristy (Orders & Customer Happiness Officer): "Sustainable work practices. Strives to bring the best out of you. Great jams, must love old school hip hop and Bollywood movies."

    Uppma (Founder and Owner): "I want to create a workplace that I want to work at and be excited to come to. That's healthy, takes wellbeing seriously and doesn't do token policies or have values for the sake of the website. We actually do the things that we believe in and take steps to being a purpose driven business where every single person is a vital part of the group."